Seems like I forgot to plug the fact that I did a fairly well receieved talk in Brighton recently about using empathy in testing. Specifically with a view towards troubleshooting project issues by way of improving your communication skills. Something that seems to be a relatively hot topic at present. Just check out the #StateOfTesting Twitter stream.
Anyway, slides are below. They’re more or less based on lessons learnt from Non-Violent Communication workshops, further information on which can be found in a previous post here and on their site here.
Give me a shout if you’re interested in discussing further.- Simon